04 Dec Appointing a Maintenance Company

How to Appoint a Maintenance Company for Communal Work

Choosing a maintenance company to handle your communal property can be a difficult decision. Hiring the right team is vital as not only does this decision affect the property manager, it also affects the well-being and safety of the tenants in your building. It will also affect the value of your building as if a job is not completed to a high enough standard, or if there is damage to your building, it will decrease in value and reputation. Here are our top tips to consider when appointing the right maintenance company for your communal work.

1. Existing clients and reviews

Before you decide to work with a maintenance company, do your research. Ask to see existing client portfolios. You will want to choose a company who has worked with clients in a similar market to you. If they have vast experience in communal buildings, then that’s great. If they mainly specialise in residential housing maintenance, then they may not be the best company for your job. With social media and tools such as Google reviews and Trustpilot, it is now easier than ever to see what other people think of a business and how they have performed for other clients. You may want to speak to other customers directly or just read their views online but it’s always a good idea to choose a company with a good reputation.

2. Experience

As well as their reviews it is also worth looking at how long they have been in the business. If they have many years of experience within a vast range of buildings, this could be more beneficial to you rather than if they are a new or start-up business with limited expertise. It is also important to ask for any qualifications this company has which makes them able to do your work. Any respectable established maintenance company will have a vast amount of qualifications and licenses within the trade.

3. Customer Service

You want to choose a company which you trust to work on your property. This means building a good rapport. Make sure you take the time to personally speak to any company you wish to hire and get to know their terms of agreements to see if they are the sort of people you’d like to work with. Ask for their working hours and any other services they offer that you could use or go back to in the future. If you are unhappy with your initial meetings or aren’t comfortable with the work they promise to carry out- then keep searching!

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